Certificate of Professional Development

Customer Service

Ask any CEO of a company, president of a bank, manager of an office, minister or staff person and they will tell you HOW IMPORTANT the customer is to their operations and success.

How you define service shapes every interaction you have with your customers. “Service” should provide the customer with more than a product or action taken on his/her behalf. It should provide satisfaction. In essence, the customer should walk away pleased at the result of the transaction – not just content but actually happy.

Our CPD in Customer Service provides insights into customer behavior, and effective tools for creating lasting customer satisfaction.

Programme structure:

Course 1: Critical Elements of Customer Service

Today, customers expect more from companies than ever before. This course is designed around six critical elements of customer service that create a unique experience for the people purchasing your products.

Course 2: Emotional Intelligence

Emotional intelligence, also called EQ, is the ability to be aware of and manage emotions and relationships. This course will help you develop your emotional intelligence to give you that extra edge in building relationships and connecting with others.

Course 3: Communication Strategies

Each day, we communicate with others through our spoken words, body language, and written communication. This course can show you how to make sure you are sending the right message.

Course 4: Customer Service Training-Managing Customer Service

Like all business values, a customer service focus must be demonstrated from the top down. Customer service leaders have a responsibility to demonstrate good leadership practices as well as good customer service practices. This course will share several leadership models that you can use to successfully lead a customer service team.

Course 5: An Introduction to Customer Relationship Management

Take a look in your wallet. How many points, rewards, and loyalty cards do you have? These are all examples of Customer Relationship Management (CRM) programs. What does your company offer to reward existing customers and gain new ones?

Duration:  You can start this course anytime and must finish with 6 months from the start date.

Fee: $300.00 (this fee is only available until December 31, 2020.)

Mode: Study on a world-class online learning platform. 80% score is required for each course to complete the programme.

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