Certificate of Professional Development

Quality Management

Whatever your sector or industry, your organisation will benefit from quality management practices. Under the CPD in Quality Management, you will learn popular approaches to Quality Management like Balanced Scorecard, Lean, Six Sigma, and more.  Quality management training will help you understand the fundamentals in achieving maximum customer satisfaction at the lowest overall cost.

Programme structure:

Course 1: CRM-Balanced Score Card Basics

Intangible assets (like a company’s reputation, the knowledge base created by their employees, and training initiatives) can make up a huge portion of a company’s wealth. This course will teach you about the balanced scorecard, which can help you measure all aspects of your organization’s success.

Course 2: Lean Process Improvement

From Benjamin Franklin’s early ideas, to Henry Ford’s work in the 1920’s and the Toyoda precepts in the 1930’s, to Jeffery Liker’s publication of The Toyota Way in 2004, Lean processes have evolved from a simple concept to a set of widely used best practices. This course will introduce you to the most common Lean tools.

Course 3: Six Sigma-Entering the Dojo

This course will give you the skills you need to implement a Six Sigma business improvement plan to your business. You will learn what Six Sigma is and different methods to apply in a practical sense by using a set of tools. You will then wrap things up with a consideration of managing relationships with your customers, both internal and external.

Course 4: Process Improvement with Gap Analysis

Gap analysis is a useful tool to improve processes in an organization or business. It will help you reveal and bridge process gaps. Gap analysis can be used in various facets of a business and in many ways to get to the desired end result.

Course 5: Design Thinking

Design Thinking is a collaborative problem-solving process based on design used in artistic endeavors. Whether you are in marketing, product development, customer service or leadership you can benefit from Design Thinking. Some of the world’s best-known companies use design thinking, including Airbnb, Apple, ESPN, Fidelity, GE, Google, IBM, Infosys, Intuit, Lego, Marriott, Nike and Samsung. This course will introduce you to important elements of Design Thinking including empathy (to understand a design for your users), ideation (to develop solutions your users want and need) and prototyping and testing (to refine solutions to your users).

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