Certificate of Professional Development in Customer Service

Ask any CEO of a company, president of a bank, manager of an office, minister or staff person and they will tell you HOW IMPORTANT the customer is to their operations and success.

How you define service shapes every interaction you have with your customers. “Service” should provide the customer with more than a product or action taken on his/her behalf. It should provide satisfaction. In essence, the customer should walk away pleased at the result of the transaction – not just content but actually happy.

Our CPD in Customer Service provides insights into customer behavior, and effective tools for creating lasting customer satisfaction.

Programme structure:

Course 1: Critical Elements of Customer Service

Today, customers expect more from companies than ever before. This course is designed around six critical elements of customer service that create a unique experience for the people purchasing your products.

Course 2: Emotional Intelligence

Emotional intelligence, also called EQ, is the ability to be aware of and manage emotions and relationships. This course will help you develop your emotional intelligence to give you that extra edge in building relationships and connecting with others.

Course 3: Communication Strategies

Each day, we communicate with others through our spoken words, body language, and written communication. This course can show you how to make sure you are sending the right message.

Course 4: Customer Service Training-Managing Customer Service

Like all business values, a customer service focus must be demonstrated from the top down. Customer service leaders have a responsibility to demonstrate good leadership practices as well as good customer service practices. This course will share several leadership models that you can use to successfully lead a customer service team.

Course 5: An Introduction to Customer Relationship Management

Take a look in your wallet. How many points, rewards, and loyalty cards do you have? These are all examples of Customer Relationship Management (CRM) programs. What does your company offer to reward existing customers and gain new ones?

Duration:  You can start this course anytime and must finish within 24 weeks from the start date.

Mode: Study on a world-class online learning platform. 80% score is required for each course to complete the programme.

Course ID
P2004
Duration
24 Weeks
CPD Hours
30
Fee
FJ$400
Mode
Online (self-paced)

Training Schedule

Online
Start any time

Register now to secure your spot ! Register on the right >>

If you have any questions, please do not hesitate to ask us. Please also call us or email us before visiting to make sure that you will be served with our best services.

GENERAL ENQUIRIES

+679  331 2297
[email protected] 

TRAINING ADVISE:

Naomi Coalala
Manager – Business Development
+679  331 2193
[email protected] 

IN-HOUSE REQUESTS:

Vishal Parkas
Marketing & Admin Officer
+679  331 2193
[email protected] 

CORPORATE LEARNING SOLUTIONS 

Verleshwar Singh
Head – Workforce Development Training Unit
+679  331 2195 / +679  999 3659
[email protected] 

 

TRAINING REGISTRATION FORM

Training Registration Form
First
Last
What type of National ID do you have, select one from dropdown list.
Provide number of the ID type selected above
A postal address is required only if you are taking SOLAR ENERGY courses. We will send the training materials to this address.
Our courses are delivered via On-Campus, Virtual and Online modes. Select the mode available for this course. The modes are listed above on the right side of this page.
Put the date of training if you choose On-Campus or Virtual mode. The dates are listed under the Training Schedule above on the right side of this page.