Customer Service Training

Description

The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This one-day workshop will provide participants with opportunities to explore their responsibilities within their role as a leader (supervisor or manager) in a customer service environment.

 

Objectives:

  • Identify ways to establish links between excellence in customer service and your business practices and policies
  • Develop the skills and practices that are essential elements of a customer service-focused manager
  • Recognize what employees are looking for to be truly engaged
  • Recognize who the customers are and what they are looking for
  • Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage

Content:

  • The Six Critical Elements of Customer Service

    • The first critical element: A customer service focus
    • The second critical element: Defined in your organization
    • The third critical element: Given life by employees
    • The fourth critical element: Be a problem solver
    • The fifth critical element: Measure it
    • The sixth critical element: Reinforce it
  • Understanding Leadership

  • Five Practices of Leadership

Course ID
WSM11
Duration
1 Day
CPD Hours
6
Fee
F$250.00, Online: F$99.00

2020 Training Schedule

Suva
Feb 2, Jun 15, Mar 27, May 2, Sep 29
Nadi
Mar 25, May 14
Lautoka
Not Offered
Labasa
Not offered

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If you have any questions, please do not hesitate to ask us. Please also call us or email us before visiting to make sure that you will be served with our best services.

GENERAL ENQUIRIES

+679  331 2297
[email protected] 

TRAINING ADVISE:

Naomi Coalala
Manager – Business Development
+679  331 2193
[email protected] 

IN-HOUSE REQUESTS:

Vishal Parkas
Marketing & Admin Officer
+679  331 2193
[email protected] 

CORPORATE LEARNING SOLUTIONS 

Verleshwar Singh
Head – Workforce Development Training Unit
+679  331 2195 / +679  999 3659
[email protected] 

 

TRAINING REGISTRATION FORM

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