Description

Effective collectors need to consistently find new strategies, telephone debt collecting techniques and systems to maximise collections from slow or potentially bad debtors. This intensive 1-day powerful telephone debt collecting techniques course will demonstrate the latest strategies to collect outstanding debts while maintaining a positive customer relationship. Delegates will discuss different collection strategies, techniques, and systems that the debtor’s team can use to maximize their collections, and even turn around slow or delinquent debtors.

Target Group

This course will benefit anyone who is responsible for calling customers to facilitate their payment of an overdue account. Previous delegates include: Accountant, Accounts Manager, Administrator, Bookkeeper, Business Manager, Client Executive, Collection Manager, Commercial Manager, Compliance Officer, Credit Controller/Manager/Clerk, Debtors Clerk/Control/Manager, Despatch Manager, Finance Administrator/ Clerk/ Assistant/ Controller/ Manager, Office Manager, Operations Manager, Procurement Officer/Manager, Sales Manager, Team Leader.

Content:

• Successful ways to approach the subject of receiving payment
• The most common non-payment excuses and how to handle them
• Innovative options for initiating a debt collection call and “breaking the ice”
• Creative methods of securing the overdue payment
• The proven debt collection “Ladder of Success”
• Telephone techniques to increase your effectiveness
• The importance of call preparation
• Knowing what you can and cannot say during a debt collection call
• Techniques for taking the emotion out of discussing owed monies
• The importance of listening to what the customer is saying
• Creative methods of securing the overdue payment