Handling Guest Complaints

Description

This training achieves a positive transformation in employees by increasing awareness on why customers complain and how to handle guest complaints professionally. They learn and retain many new skills that benefit them both personally and professionally. You will see an immediate improvement in behaviour and attitudes. Your employees will display assertive attitude and professionally handle guest complaint. Employees as a result will turn these guests into marketing agents.

Objectives:

  • Introduction to handling guest complaints
  • The trend of guest complaints
  • The value of guest complaints
  • The reasons guest complain
  • The entire company staffs is important
  • The five types of communication in an organisation
  • The industry and establishment standards
  • Types of guest complaints
  • Complaints handling techniques
Course ID
WHT03
Duration
1 Day
CPD Hours
6
Fee
F$250.00

2020 Training Schedule

Suva
Not Offered
Nadi
Feb 25, Jul 1
Lautoka
Not Offered
Labasa
Not offered

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If you have any questions, please do not hesitate to ask us. Please also call us or email us before visiting to make sure that you will be served with our best services.

GENERAL ENQUIRIES

+679  331 2297
[email protected] 

TRAINING ADVISE:

Naomi Coalala
Manager – Business Development
+679  331 2193
[email protected] 

IN-HOUSE REQUESTS:

Vishal Parkas
Marketing & Admin Officer
+679  331 2193
[email protected] 

CORPORATE LEARNING SOLUTIONS 

Verleshwar Singh
Head – Workforce Development Training Unit
+679  331 2195 / +679  999 3659
[email protected] 

 

TRAINING REGISTRATION FORM

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