ITIL 4 reflects the fast-paced and complex environment we live in, opening up ITIL to a wider range of professionals working in the world of digital transformation. As ITIL 4’s entry-level certification, the Foundation course teaches you the key concepts of IT service management and gives you a grounding in the fundamental principles and terminology used in the framework. 

With our e-learning courses, you can study at a time and pace that suits you, with the full support of our ILX tutor panel. 

ABOUT THE COURSE 

ILX Group’s fully accredited ITIL Foundation e-learning takes approximately 10 – 12 hours to complete. It is broken into bite-size sessions, combining leading-edge multimedia and interactive exercises for optimum enjoyment and knowledge retention. The course provides delegates with an extensive introduction to the core concepts of ITIL 4. It helps your understanding of the ITIL 4 principles and demonstrates how it can improve an individual’s work and the work of the organisation. 

DURATION 

ITIL 4 Foundation e-learning takes approximately 10 – 12 hours to complete. 

PRE-REQUISITES 

There are no formal pre-requisites for attending this course. 

LEARNING OBJECTIVES 

At the end of the course, you will: 

• Understand the key concepts of ITIL service management 
• Understand how ITIL guiding principles can help organizations to adopt and adapt ITIL service management 
• Understand the four dimensions of ITIL service management 
• Understand the purpose and components of the ITIL service value system, and the activities of the service value chain, and how they connect 
• Understand the key concepts of continual improvement 

WHAT’S INCLUDED 

• 12 months online access to our accredited ITIL 4 Foundation course 
• The cost of the ITIL 4 Foundation examination (valid for 12 months from purchase date. Exam must be taken online via remote proctor)                                                          
• The official ITIL 4 Foundation manual (digital)   
• ITIL 4 Foundation exam simulator 

WHAT’S COVERED? 

• Introduction and overview 
• Key concepts of service management 
• Four dimensions of service management 
• Service value system 
• Introduction to practices 
• Purpose of 11 practices and some definitions 
• Introduction to seven key practices in detail 
• Continual improvement 
• Change control 
• Incident management 
• Service request management 
• Service desk 
• Service level management 
• Exam simulator 

TARGET AUDIENCE 

• Individuals at the start of their journey in service management 
• ITSM Managers and aspiring ITSM Managers 
• Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery 
• Existing ITIL qualification holders wishing to update their knowledge 

EXAM INFORMATION 

Exams are taken online via remote proctor. You will be sent an email invitation within 48 hours of your purchase to register on the Peoplecert portal. Once registered you will be able to book your online exams at a date and time of your choice. You are responsible for booking your own exams. For more information about how to take your exam and the technical requirements, please click here. 

Recertification: This certification has a renew within three years of the award date to remain current. There are multiple ways to recertify, more information regarding the options can be found here. 

EXAM FORMAT 

• Closed book 
• 60 minutes duration 
• 40 questions each worth 1 mark 
• Pass mark 65% or higher (26 marks or above)