Quality Management

Description

The history of Quality Management, from a simple process of inspecting a sample of the finished product to Total Quality Management, has led to the development of essential processes, ideas, tools, and techniques that are central to organisational development, change management, and the performance improvements that are generally desired for individuals, teams and organisations.

Businesses that do not focus on quality will quickly find that there are costs to be paid and the reputation of a business will quickly deteriorate as a result of poor quality.

This training aims to give you an understanding of the key principles of quality management and how to apply it to your own working practices.

Objectives:

  • Describe Quality Management Systems
  • Recognise the value of Total Quality Management
  • Practice Quality Assurance and Control
  • Measure Quality and make improvements
  • Apply Quality Management Tools and Techniques

Content:

  • Background to Quality Management – Identifying key events in the development of quality management, which helps to give a broader understanding of the topic and its place within organisational development.
  • Quality Management Systems – Gathering an understanding of the different types of quality management systems, including; Total Quality Management, ISO 9001 and Kaizen.
  • Total Quality Management – Exploring the eight principles of TQM, comparing it to the participants own organisational practices and establishing how the key principles can be applied.
  • Quality Assurance and Control – Understanding the concepts of quality assurance and control and watching a YouTube video that helps explain Quality Management Systems that use the principles and then finally identifying what aspects of Quality Assurance and Control are in place in the participants’ places of work.
  • ISO 9001 – Establishing the requirements of a quality management system that adheres to the ISO 9001 standards. Includes a YouTube video that summarises the impact ISO9001 standards have had.
  • Putting Quality Management to Work – A fun activity that explores all of the quality management aspects covered so far and helps establish that participants can apply the principles to a given scenario.
  • Quality Measurement and Improvement – Using the Shewhart Cycle (Plan, Do, Check, Act) to help measure and improve quality. Exploring the difference between continuous improvement and continual improvement and how it can be used to define how we make improvements.
  • Kaizen – Another approach to continuous improvement. Understanding this approach to quality management and its key concepts. Reviewing a YouTube video that details Kaizen in practice and reviewing the concept based on these outputs.
  • Quality Management Tools and Techniques – Identifying and describing the most commonly used tools and techniques for quality management and ensuring participants can appreciate how they are applied.
  • Quality Management Case Study – Exploring quality management via a case study that explores the main concepts and allows participants to apply their own thinking to a scenario.
Course ID
WQM01
Duration
1 Day
CPD Hours
6
Fee
F$250.00

2020 Training Schedule

Suva
Jan 30, Jul 22
Nadi
Not Offered
Lautoka
Not Offered
Labasa
Not offered

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Naomi Coalala
Manager – Business Development
+679  331 2193
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IN-HOUSE REQUESTS:

Vishal Parkas
Marketing & Admin Officer
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CORPORATE LEARNING SOLUTIONS 

Verleshwar Singh
Head – Workforce Development Training Unit
+679  331 2195 / +679  999 3659
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