WQM04

Root Cause Analysis – Quality Management Systems

Description

Root cause analysis (RCA) is a method of problem solving that looks at the root cause of events rather than focusing on the initial ‘symptom’. By focusing on the root cause, it is hoped that the likelihood of problem recurrence will be reduced or eliminated. However, it is recognised that complete prevention of recurrence by a single intervention is not always possible. Therefore, root cause analysis should be thought of as a process of continuous improvement.

Root cause analysis is a series of tools and measurements rather than a single approach in itself. Through the use of these tools, the user/s are able to identify the key to an issue and take steps to ensure that the problem does not reoccur.

Objectives:

  • This training is aimed at helping participants to become effective at Root Cause Analysis by using the following tools:

    • Pareto & Stratification
    • 5W + 1H
    • Fishbone Analysis
    • 5 Why’s

    Participants will also have the opportunity to apply these tools to a real issue and identify a real performance/cost improvement. Finally, participants will look at implementing their solutions using several new methods.

Content:

  • Basic Principles of Root Cause Analysis – Highlighting why we need root cause analysis, its benefits and what it can be used for
  • Pareto and Stratification – Reviewing the importance of data and how two focus on the vital few issues that will really make an impact. This section also focuses on how to effectively use Pareto Analysis and stratify data accordingly
  • Defining the Problem, 5W1H – Using a logical analysis tool to guarantee that a problem or topic is analysed taking a complete view of all essential aspects. Defining a clear problem statement from the outset
  • Fishbone Analysis – Helping participants identify, explore and visually display in increasing detail the many potential causes of a problem or effect, in order to discover the root cause
  • 5 Why’s – Another analysis tool to get to the root cause of a problem. Using the technique effectively will define the root cause of any non-conformances and subsequently lead to defining effective long term corrective actions
  • Implementing Solutions – Reviewing a collection of tools and methodologies that help participants implement actions upon defining the root cause.
Course ID
WQM04
Duration
1 Day
CPD Hours
6
Fee
F$250.00

2020 Training Schedule

Suva
Aug 26, Feb 25
Nadi
Not Offered
Lautoka
Not Offered
Labasa
Not offered

Register now to secure your spot ! Register on the right >>

If you have any questions, please do not hesitate to ask us. Please also call us or email us before visiting to make sure that you will be served with our best services.

GENERAL ENQUIRIES

+679  331 2297
[email protected] 

TRAINING ADVISE:

Naomi Coalala
Manager – Business Development
+679  331 2193
[email protected] 

IN-HOUSE REQUESTS:

Vishal Parkas
Marketing & Admin Officer
+679  331 2193
[email protected] 

CORPORATE LEARNING SOLUTIONS 

Verleshwar Singh
Head – Workforce Development Training Unit
+679  331 2195 / +679  999 3659
[email protected] 

 

TRAINING REGISTRATION FORM

Training Registration Form
First
Last
We need 1 valid ID for maintaining your student records.
 

Descriptions

What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This workshop will not provide you with an easy way to solve every ethical decision you will ever have to make. It will, however, help you define your ethical framework to make solving those ethical dilemmas easier. We’ll also look at some tools that you can use when you’re faced with an ethical decision. And, we’ll look at some techniques you can use so you don’t get stuck in an ethical quandary. Best of all, we’ll look at a lot of case studies so that you can practice making decisions in a safe environment.

Objectives:

  • Understand the difference between ethics and morals
  • Understand the value of ethics
  • Identify some of your values and moral principles
  • Be familiar with some philosophical approaches to ethical decisions
  • Identify some ways to improve ethics in your office
  • Know what is required to start developing an office code of ethics
  • Know some ways to avoid ethical dilemmas
  • Have some tools to help you make better decisions
  • Be familiar with some common ethical dilemmas

Content:

  • What are ethics? Why bother with ethics?
  • Taking your moral temperature
  • Kohlberg’s six stages
  • Philosophical approaches
  • Avoiding ethical dilemmas
  • Pitfalls and excuses
  • Developing an office code of ethics
  • 22 keys to an ethical office
  • Decision making tools
  • Handling dilemmas with company policy, co-workers, clients, and supervisors
  • What to do when you make a mistake
Course ID
WQM04
Duration
1 Day
CPD Hours
6
Fee
F$250.00

2020 Training Schedule

Suva
Aug 26, Feb 25
Nadi
Not Offered
Lautoka
Not Offered
Labasa
Not offered

Register now to secure your spot ! Register on the right >>

If you have any questions, please do not hesitate to ask us. Please also call us or email us before visiting to make sure that you will be served with our best services.

GENERAL ENQUIRIES

+679  331 2297
enquirie[email protected] 

TRAINING ADVISE:

Naomi Coalala
Manager – Business Development
+679  331 2193
[email protected] 

IN-HOUSE REQUESTS:

Vishal Parkas
Marketing & Admin Officer
+679  331 2193
[email protected] 

CORPORATE LEARNING SOLUTIONS 

Verleshwar Singh
Head – Workforce Development Training Unit
+679  331 2195 / +679  999 3659
[email protected] 

 

TRAINING REGISTRATION FORM

Training Registration Form
First
Last
We need 1 valid ID for maintaining your student records.