Telephone Etiquette and Front line Reception Skills

Description

A friendly and professional receptionist immediately creates a fantastic first impression in the customer’s mind. Just from that first contact, their impression of your organisation is one of being efficient, customer service oriented and professional. Unfortunately, not everyone is born with a clear speaking voice and professional tone but these are skills that can be easily acquired with the right training.

Objectives:

  • Create a faster and more efficient service over the telephone
  • Providing personal attention to every caller’s needs
  • Calm irate callers, take proper messages, transfer and place callers on hold
  • Handle sales call with confidence
  •  Show empathy with a customer regarding their needs & expectation
  • Handle customer’s complaints over the phone more effectively
  • Close the call with confidence
  • Communicate effectively with people at all levels of the organisation
  • Deal professionally and decisively with a variety of “tough” everyday conflict situations that you may be called on to handle at work
Course ID
WSE01
Duration
1 Day
CPD Hours
6
Fee
F$250.00

2020 Training Schedule

Suva
Feb 6, Jul 1
Nadi
Not Offered
Lautoka
Not Offered
Labasa
Not offered

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If you have any questions, please do not hesitate to ask us. Please also call us or email us before visiting to make sure that you will be served with our best services.

GENERAL ENQUIRIES

+679  331 2297
[email protected] 

TRAINING ADVISE:

Naomi Coalala
Manager – Business Development
+679  331 2193
[email protected] 

IN-HOUSE REQUESTS:

Vishal Parkas
Marketing & Admin Officer
+679  331 2193
[email protected] 

CORPORATE LEARNING SOLUTIONS 

Verleshwar Singh
Head – Workforce Development Training Unit
+679  331 2195 / +679  999 3659
[email protected] 

 

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