Description

This intensive course takes you beyond the basic requirements of the average secretary/assistant and shows you the value-adding skills senior managers appreciate in order to leverage the greatest advantage out of your executive secretary role. It will enable you to have the right competence to work in partnership with your manager. This course seeks to supplement your current set of capabilities and competencies by adding other highly needed competencies that will lead to excellence in your position.

Objectives:

• Understand the strategic role of executive secretaries and the impact of their work on managerial performance.
• Provide support to stakeholders in order to enhance the success of the business
• Apply emotional intelligence to foster better relationships and enhance organisational culture
• Communicate effectively, internally and externally, through modern PR practices.
• Implement new and effective approaches to lifting productivity
• Generate win-win outcomes in any negotiation
• Better present themselves to enhance the organizational image

 Topics:

• • Module 1: The strategic role of today’s executive secretary/assistant
  • Module 2: Personal Effectiveness & Understanding your boss
  • Module 3: The power of Emotional Intelligence
  • Module 4: Managing tasks using proven approaches
  • Module 5: Communication and Public Relations
  • Module 6: Critical thinking and Negotiation
  • Module 7: HR, Finance, and Fundamental business skills
  • Module 8: Business Etiquette and Corporate Image