The Professional Office Manager

Description

Professional Office Managers need to be on their toes given the challenges of the contemporary business environment. To competently fulfil this role you need to combine a diverse range of responsibilities and skills to ensure that office processes and activities are efficiently managed. This two-day course will equip you with essential skills and techniques for getting the job done by focussing on a range of practical administration and people management skills that are needed in this role.

Objectives:

  • Understanding the strategic and cross-functional role of the Office Manager
  • Learn the essential procurement and supply chain tactics essential for a this role
  • Writing clear office policies and procedures
    Learn how to communicate clearly with staff, colleagues and superiors
    Developing a good relationship with your staff and co-workers, enabling you to influence and motivate them to achieve your objectives
  • learn how to lead people and run a cost-effective office

Content:

Module 1: Understanding the strategic and cross-functional role of the Office Manager
  • The Strategic Role of the Professional Office Manager
  • Aligning key tasks to business objectives and annual plans
  • Ensuring the efficiency of systems, processes and procedures
  • Maintaining and administrating HR data
  • Managing, monitoring, and supporting projects and tasks
  • Maintaining balance, relationships and corporate image
Module 2: Organisational Policies and Supply chain
  • Knowledge of organisation policies and procedures
  • Understand, write, change, implement standard operating procedures
  • Understand procurement and supply chain, supplier contracts and Service Level Agreements
  • Evaluating supplier offerings, sourcing competitive quotes and negotiating favourable rates
  • Clarifying your expectations of suppliers upfront and agreeing on acceptable levels of service in a Performance Contract
  • Monitoring supplier performance against the agreed service levels to make sure your company gets what it’s paying for
  • Understanding what your options are if a supplier does not deliver according to the established Performance Contract
  • Building strong business relationships with your suppliers so that servicing your account is always a high priority for them
Module 3: Managing and Influencing your co-workers
  • Use motivational techniques to drives your co-workers to assist you in achieving your objectives
  • Use influencing techniques to persuade people for business gains
  • Achieve productivity gains through effective and innovative people management approaches
  • Creating a positive working environment and dealing with Office Politics
  • Communication and Conflict Management Skills, including diversity
Module 4: Leadership & Management
    • Leading teams effectively
    • Problem Solving and Decision Making
    • Financial Management and Budgeting Fundamentals
Course ID
WSE05
Duration
2 Days
CPD Hours
12
Fee
F$495.00

2020 Training Schedule

Suva
Jan 27-28, May 25-26, Nov 9-10, Sep 21-22
Nadi
Not Offered
Lautoka
Not Offered
Labasa
Not offered

Register now to secure your spot ! Register on the right >>

If you have any questions, please do not hesitate to ask us. Please also call us or email us before visiting to make sure that you will be served with our best services.

GENERAL ENQUIRIES

+679  331 2297
[email protected] 

TRAINING ADVISE:

Naomi Coalala
Manager – Business Development
+679  331 2193
[email protected] 

IN-HOUSE REQUESTS:

Vishal Parkas
Marketing & Admin Officer
+679  331 2193
[email protected] 

CORPORATE LEARNING SOLUTIONS 

Verleshwar Singh
Head – Workforce Development Training Unit
+679  331 2195 / +679  999 3659
[email protected] 

 

TRAINING REGISTRATION FORM

Training Registration Form
First
Last
We need 1 valid ID for maintaining your student records.