Kiribati

TRAINING SCHEDULE 2020

SHORT COURSES & MICRO-QUALIFICATIONS

 

Certificate of Professional Development in
Front-line Customer Service

 Customers today are more demanding with regard to the expected service standards. This Certificate of Professional Development in Front-line Customer Service has been designed for those looking to take their own service skills to the next level and beyond.  The course helps candidates better-understand how to identify, pre-empt and exceed customer expectations, every time.

Course Code Courses CPD Hours Fee (AUD) Date
WSM11 Customer Service Training 6 $250.00 May 22
WSE01 Telephone Ettiquette and Frontline Reception Skills 6 $250.00 May 23
WBC07 Communication Strategies 6 $250.00 May 25
WSM12 Customer Support 6 $250.00 May 26
WSL12 Emotional Intelligence 6 $250.00 May 27

Certificate of Professional Development in
Supervisory Leadership

The Supervisory Leadership Program is designed to help new and aspiring leaders unleash the potential in themselves and others, and cultivate high-performing teams. Become a more versatile leader who can mobilize others by immersing yourself in real-world leadership challenges, self-assessments, and 360-degree feedback from colleagues and peers. This Certificate of Professional Development in Supervisory Leadership programme gives you the skills that propel you to the next level of success.

Course Code Courses CPD Hours Fee (AUD) Date
WSL01 Self -Leadership 6 $250.00 March 20
WSL02 Workplace Leadership 6 $250.00 March 21
WSL12 Emotional Intelligence 6 $250.00 March 23
WSL08 Coaching and Mentoring 6 $250.00 March 24
WSL09 Developing High Performance Teams 6 $250.00 March 25

Contact:

Peter Ioteba
Email: [email protected]