Customers today are more demanding with regard to the expected service standards. This Certificate of Professional Development in Front-line Customer Service has been designed for those looking to take their own service skills to the next level and beyond. The course helps candidates better-understand how to identify, pre-empt and exceed customer expectations, every time.
| Course Code | Courses | CPD Hours | Fee (SBD) | Date |
| WBA09 | Administrative Office Procedures | 6 | $1,250.00 | Feb 24 |
| WBA10 | Administrative Support | 6 | $1,250.00 | Feb 25 |
| WBA11 | Organisational Skill | 6 | $1,250.00 | February 26 |
| WBA04 | Project Planning | 6 | $1,250.00 | June 22 |
| WBA12 | Archiving and Records Management | 6 | $1,250.00 | June 23 |
The Supervisory Leadership Program is designed to help new and aspiring leaders unleash the potential in themselves and others, and cultivate high-performing teams. Become a more versatile leader who can mobilize others by immersing yourself in real-world leadership challenges, self-assessments, and 360-degree feedback from colleagues and peers. This Certificate of Professional Development in Supervisory Leadership programme gives you the skills that propel you to the next level of success.
| Course Code | Courses | CPD Hours | Fee (SBD) | Date |
| WSL01 | Self -Leadership | 6 | $1,250.00 | Feb 27 |
| WSL02 | Workplace Leadership | 6 | $1,250.00 | Feb 28 |
| WSL12 | Emotional Intelligence | 6 | $1,250.00 | June 24 |
| WSL08 | Coaching and Mentoring | 6 | $1,250.00 | June 25 |
| WSL09 | Developing High Performance Teams | 6 | $1,250.00 | June 26 |
| Course Code | Courses | CPD Hours | Fee (SBD) | Date |
| HRT9 | Problem Solving and Decision Making | 6 | $1,250.00 | July 30 |
| WTD07 | Facilitation skills | 6 | $1,250.00 | July 29 |
| HC001 | Customer Service for Health Care | 12 | $1,850.00 | Jul 27-28 |
Contact:
Primo Ugulu | Campus Coordinator
SMI Campus, Honiara, Solomon Islands
Tel: (677) 21307 | Fax: (677) 24024 | Mob: (677) 8416678
Email: [email protected]