Customers today are more demanding with regard to the expected service standards. This Certificate of Professional Development in Front-line Customer Service has been designed for those looking to take their own service skills to the next level and beyond. The course helps candidates better-understand how to identify, pre-empt and exceed customer expectations, every time.
| Course Code | Courses | CPD Hours | Fee (TOP) | Date |
| WSM11 | Customer Service Training | 6 | $350.00 | Apr 6 |
| WSE01 | Telephone Ettiquette and Frontline Reception Skills | 6 | $350.00 | Apr 7 |
| WBC07 | Communication Strategies | 6 | $350.00 | Apr 8 |
| WSM12 | Customer Support | 6 | $350.00 | Jul 6 |
| WSL12 | Emotional Intelligence | 6 | $350.00 | Jul 7 |
The Supervisory Leadership Program is designed to help new and aspiring leaders unleash the potential in themselves and others, and cultivate high-performing teams. Become a more versatile leader who can mobilize others by immersing yourself in real-world leadership challenges, self-assessments, and 360-degree feedback from colleagues and peers. This Certificate of Professional Development in Supervisory Leadership programme gives you the skills that propel you to the next level of success.
| Course Code | Courses | CPD Hours | Fee (TOP) | Date |
| WSL01 | Self -Leadership | 6 | $350.00 | Apr 9 |
| WSL02 | Workplace Leadership | 6 | $350.00 | Jul 10 |
| WSL12 | Emotional Intelligence | 6 | $350.00 | Jul 8 |
| WSL08 | Coaching and Mentoring | 6 | $350.00 | Jul 9 |
| WSL09 | Developing High Performance Teams | 6 | $350.00 | Jul 10 |
Contact:
Lofan Tupou
Campus Coordinator – Tonga Campus
Tel: (676) 29055 Mob: (676) 7712612
Email: [email protected]