Tonga

TRAINING SCHEDULE 2020

SHORT COURSES & MICRO-QUALIFICATIONS

 

Certificate of Professional Development in
Front-line Customer Service

 Customers today are more demanding with regard to the expected service standards. This Certificate of Professional Development in Front-line Customer Service has been designed for those looking to take their own service skills to the next level and beyond.  The course helps candidates better-understand how to identify, pre-empt and exceed customer expectations, every time.

Course Code Courses CPD Hours Fee (TOP) Date
WSM11 Customer Service Training 6 $350.00 Apr 6
WSE01 Telephone Ettiquette and Frontline Reception Skills 6 $350.00 Apr 7
WBC07 Communication Strategies 6 $350.00 Apr 8
WSM12 Customer Support 6 $350.00 Jul 6
WSL12 Emotional Intelligence 6 $350.00 Jul 7

 

Certificate of Professional Development in
Supervisory Leadership

The Supervisory Leadership Program is designed to help new and aspiring leaders unleash the potential in themselves and others, and cultivate high-performing teams. Become a more versatile leader who can mobilize others by immersing yourself in real-world leadership challenges, self-assessments, and 360-degree feedback from colleagues and peers. This Certificate of Professional Development in Supervisory Leadership programme gives you the skills that propel you to the next level of success.

Course Code Courses CPD Hours Fee (TOP) Date
WSL01 Self -Leadership 6 $350.00 Apr 9
WSL02 Workplace Leadership 6 $350.00 Jul 10
WSL12 Emotional Intelligence 6 $350.00 Jul 8
WSL08 Coaching and Mentoring 6 $350.00 Jul 9
WSL09 Developing High Performance Teams 6 $350.00 Jul 10

 

Contact:

Lofan Tupou
Campus Coordinator – Tonga Campus
Tel: (676) 29055   Mob: (676) 7712612
Email: [email protected]